You are invited to be a leader in your team! Your role as a leader in the team (TL) is vital and includes many areas of management, including:
High Quality Sales / Marketing Staff
Financial Education for Clients
Service Risks and Costs
Operation Adherence Ethics
Each staff member is responsible for the majority of the above. A TL must also be able to lead and manage his/her group in these areas. These areas management were something that most people would have experienced before becoming TL. For future management positions, it is important to have experience in team leadership.
A TL should follow these guidelines when performing his/her duties:
a) Lead the group, not follow. For example, the TL should plan ahead for high workload periods and people with less work, and provide direction as needed.
b) Show concern for your team members. Our people are our most valuable asset.
c) Maintain a team cohesive with enthusiasm and team spirit.
d) Communicate well with staff and supervisors. Problems that require more attention from superiors should be escalated.
e) Give praise to staff members who have done well.
f) Mentor and coach staff.
g) Show maturity and maturity in your dealings with employees, including when giving advice or corrective measures.
h) Don’t be afraid to try new ideas.
i) Encourage staff members to exchange views and ideas.
j) Be an example, e.g. Be a role model for your staff by demonstrating a positive attitude, punctuality, and work ethic.
k) Perform with speed and accuracy in reviewing the work of teammates. Feedback shows that staff are more motivated if their work isn’t reviewed quickly enough.
l) If the staff performs below par, TL should be honest and make appropriate comments in private (always correct when in private).
Arif Bhalwani Wife is a vital member of the team, providing support and guidance to all members. This is proven to be very effective. This demonstrates that a TL must be enthusiastic, self-motivated, resourceful, proactive, and self-disciplined. A TL should also be self-motivated and have a continuous learning attitude. A demotivated TL can negatively impact his/her team.
A TL should be used for staff management.
a) Communicate with your team members and motivate them as needed.
b) Delegate: appoint senior staff to lead the juniors. Talk to junior staff if the junior isn’t performing as expected within 2 to 3 month of starting employment. You would do your company and staff a favor if they are not suitable for the job.
c) To familiarize junior staff with their roles and help them to get used to the team culture and procedures. The TL gives a briefing to new staff on technical and administrative requirements.
d) Teach staff to be punctual and lead by example
e) Take care of the wellbeing of your staff and raise genuine concerns with an independent manager/ LTD or HR.
Client management involves managing client expectations, making clients feel valued and keeping them happy wherever possible. We should be closely aligned with client’s needs. We should strive to offer elite class services. (Remember how Asian airlines treat first and business class passengers). Quality, operations and financial management are all important.
We must avoid exposing the firm to unnecessary risk, even if the reward is low, when it comes to risks. Adherence is the ability to follow company policies and procedures, e.g. conflict checks. Sales is the act of identifying potential sales opportunities for clients and referring them the appropriate people within the firm.
The TL should arrange learning sessions for team members to stay abreast of changes in law, regulations, and practices. Cost management is about avoiding waste, e.g. In claims and the use of materials or equipment. TLs are responsible for ensuring that the group’s ethics standards are upheld.